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General inquiries and quotes
Technical support for existing clients
Easterly IT Services
Fakenham
Norfolk, England
Serving East Anglia
Existing clients can raise support tickets through our dedicated support portal for fast, tracked assistance. Our ticketing system ensures your request is prioritized appropriately and handled by the right specialist.
Response: 4 hour
Complete system outage, security breach, or data loss affecting business operations
Response: 8 hours
Major functionality issues, performance problems, or issues affecting multiple users
Response: 12 hours
Minor issues, feature requests, or problems with workarounds available
Response: 24 hours
General questions, documentation requests, or cosmetic issues
Note: The support portal is available to existing managed service clients. New customers can use the contact form below or call us directly.
Have a question or want to discuss your IT needs? Fill out the form below and we'll get back to you within one business day.
Thank you for contacting us. We'll respond within one business day.
Emergency Support: 24/7 for managed service clients
While based in Fakenham, North Norfolk, we proudly serve businesses throughout East Anglia, including:
• Norwich - Norfolk's vibrant capital
• King's Lynn - West Norfolk businesses
• Great Yarmouth - Coastal enterprises
• Dereham - Mid-Norfolk region
• Cromer - North Norfolk coast
• Bury St Edmunds - West Suffolk area
We also provide remote support to clients across the UK and are happy to discuss requirements for businesses outside our primary service area.